We would be extremely grateful if you would let us know how we are doing so far
by filling out the following Customer Feedback Form. So please feel free to send
feedback. We assure you our committed service in future too.
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Using a scale of 1 to 10, where 1 is Unacceptable, 5 is Average and 10 is
Outstanding, please rate us.
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Facility :
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Conveninence of location.
Selection of vehicle (covered wide selection of colors,options etc).
Hours of operation (evening, weekends etc).
Appearance and cleanliness of facility.
Neighbourhood of dealership (safe, clean, etc).
Comfort of the area or office where you and your salesperson completed transaction.
Ease of looking at vehicles (vehicles parked for easy access, well organized, etc).
Availability of product information.
Pressure free environment.
Dealership layout inviting and friendly.
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Your Deal :
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Price paid relative to expectation.
Degree to which you had influence on the contract terms.
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Working with your salesperson :
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Salesperson`s knowledge about vehicle.
salesperson`s explanation of features, advantages and benefits of vehicle.
Salesperson`s appearance (clothes grooming, etc).
Salesperson`s attention focused on you (not other customers).
Concern, you purchased the best vehicle for your needs.
Courtsey and friendliness of salesperson.
Honesty of salesperson.
Fullfilled all promises / commitments made during sale.
Made the negotiation process clear and undestandable.
Concern for your budget.
Abilty to provide complete answers to your questions.
Allowed sufficient time for you to make decision.
Provided a hassle-free sales experience.
How quickly you were able to select your vehicle.
How quickly you negotiated / set your price.
Appropriateness of pressure during purchase process.
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Paperwork / Purchase / Finance process :
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Clearly explained all documents.
Honesty of the person who handled your paperwork / purchase / finance process.
Ease of completing loan / finance / lease / purchase application.
Provided a hassle-free paperwork / purchase / finance process.
Abilty to provide complete answers to your paperwork / purchase / finance process related questions.
Courtsey and friendliness of person who handled your paperwork / purchase / finance process.
Knowledge of loan / finance / lease / purchase / payment options.
How quickly you completed the final paperwork process (including time you waited to begin the paperwork process).
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Delivery timing :
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Ability to deliver vehicle at promised time.
Length of time needed to deliver your vehicle.
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Delivery process :
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Abilty to answer the questions during the delivery process.
Courtsey and friendliness during delivery.
Attention focuused on (not other customer) during delivery.
Condition of your vehicle (free from scratches, etc).
Cleanliness of your vehicle (washed, free from strains etc).
How completely your owner`s manual was explained to you.
How completely your vehicle`s features were explained to you .
How completely your vehicle`s service requirement was explained.
How completely your vehicle`s warranty was explained.
Length of time required to complete the delivery process (going over featres, owners manual etc).
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Were you introduced to some one in the service department ? |
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Were you contacted within 72 hours after delivery to ensure everything was satisfactory ? |
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Were you personally thanked for your vehicle purchase / lease ? |
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Did you receive 5 lts of petrol in the petrol tank or a free coupon for 5 lts petrol ? |
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Were you offered a test drive ? |
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Was the delivery of the vehicle made with some kind of ceremony ? |
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Based on the overall experience with us, would you recommend our dealership to your relative or friend ? |
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How was HARCARS experiene, overall ? |
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Name :
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Address :
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Contact :
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Email :
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Invoice No :
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Chassis No :
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Model :
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Salesperson :
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