We would be extremely grateful if you would let us know how we are doing so far
by filling out the following Service Feedback Form. So please feel free to send
feedback of our dealer workshop with respect to your most recent visit on the following.
We assure you our committed service in future too.
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Using a scale of 1 to 10, where 1 is Unacceptable, 5 is Average and 10 is
Outstanding, please rate us.
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Service Initiation :
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When you arrived at the workshop,how long did it take before you were greeted by someone?
Rate the amount of time you spent waiting,to speak to a service advisor?
OVERALL,please rate the whole process of getting your vehicle into service.
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Service Advisor :
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Courtesy in serving you.
Understanding of the problem of the vehicle.
Explanation of work to be done,charges & time required for repair at the time of receipt of vehicle.
OVERALL,please rate the perfomance of the service Advisor.
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In-Service Experience :
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How will you spent your time while service was being completed & rate the Customer lounge .
Cleanliness / Comfprt / Amenities?.
OVERALL,please rate experience while your vehicle was being serviced.
OVERALL,please rate the amount of time it took to receive when you arrived at the workshop.
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Service Delivery:
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Explanation of work done & charges at the time delivery.
Cleanliness & Appearance of the vehicle.
Process of paying up for service.
Timely delivery of vehicle.
OVERALL,please rate your experience of picking up your vehicle after service.
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Service Quality :
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Was the work done right first time?.
Were all the demanded repairs completed?
Availability of spare parts for service.
OVERALL how would your rate the ability to fix the problem on the first visit?
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User friendly Service :
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Faireness of charges.
Dealership values your business.
Standing behind their service.
Convenience of location & hours of operation
OVERALL,please rate how "user friendly" this dealership is for service
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Vehicle Perfomance :
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Trouble free operation.
Freedom from squeaks & ratties.
Ease of maintenance and repair.
OVERALL please rate the quality,reliability & durability of your vehicle?
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Service Dealership Delivery :
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OVERALL,please rate the dealership/s perfomance of service & repairs.
Was transformation/shuttle Service provided to you upto convenient location?
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Was a free loaner car provided to you? |
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Did you get reminder for due service of your current visit in the workshop? |
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Where you informed about your next service schedule at the time of delivery? |
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Where you contacted after service to check your satisfaction with the service done? |
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Based on your overall experience with us ,would you recommend our workshop |
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Please inform us the name of the service Advisor,who attended you during your visit :
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Name :
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Address :
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Contact :
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Your Email ID :
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Invoice No :
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Model :
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